The current version, as of December 2004, is 5.0 build #284.

2. Why should I update my ListWare version?

Each update may include improvements to the program, along with new service options and pricing.

3. Do I have to use ListWare to take advantage of data enhancement services?

No. You can submit your file using any media of your choice. But ListWare prepares your file for fast, efficient processing, saves you $50 in setup fees, provides you an upfront invoice, speeds turnaround, keeps your data safe and secure while in transit, and automatically updates your original database with the returned information.

4. Are all the data enhancement services available through ListWare?

No. But new services and service combinations are being added all the time. There are currently 19 processing options available using ListWare, and many include a combination of popular services for your convenience.

5. How do I order other processes that are not available through ListWare? 

It’s very easy. Simply contact a DES specialist and let them know what services you are interested in ordering. They can process your list for all services requested at the same time, whether they are ListWare supported, or not.

6. How long will it take to process my list?

Most files are returned in 24 hours or less. Files requiring more than one service may take longer. Please call if you have not heard from the DES department with-in 24 hours.

7. Does NCOA meet USPS requirements as a move-update option?

Yes. NCOA, provided by a non-exclusive licensee of the USPS, is recognized by the postal service as a qualifying move-update option for First-Class Mail and is good for six months.

8. Why can’t I open the zipped return file?

The return file needs to be opened in ListWare because it is encrypted for data security. The zip file itself is only a small portion of your original database. 

9. I’m ready to update my original file. Why is the update button is grayed out?

If you have moved your file since saving it in ListWare, you will need to return it to the original folder location.